Return & Refund Policy – Jerseywalay

At Jerseywalay, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 7 days of delivery.

• To be eligible for a return, the item must be:

  • Unused and unworn

  • In the same condition as received

  • With the original tag still intact

• Any item returned without the tag or showing signs of wear will not be eligible for return.

Exchanges

• We offer exchanges for:

  • Size issues

  • Defective or damaged products

• Exchange requests must be made within 7 days of receiving your order.

• Subject to product availability.

Refunds

• Once we receive and inspect your returned item, we will notify you of the status.

• If approved, you will receive a full refund of your purchase amount.

• Refunds are processed via:

  • Bank transfer 
    

Non-Returnable Items

• Customized items (e.g., shirts with custom printed names/numbers) may not be eligible for return unless defective.

Return Shipping

• Customers are responsible for return shipping costs unless:

  • The item received was defective, damaged, or incorrect.

How to Initiate a Return

To start a return or exchange, please contact us at:

• Email: jerseywalay@gmail.com

• WhatsApp: 0300-2884636

Provide your order number and reason for return, and our team will guide you through the process.